Customer Support Center

The Unity Customer Support Center (CSC) is available 24 hours per day in more than 50 countries to support the more than 2,500 installed near infrared spectrometers and over 6,000 discrete analyzers sold. Service centers are located in Columbia, Maryland and Brookfield, CT. The vital information required to support the worldwide activities flows from these centers of excellence.

At Unity, outstanding service is an integral part of our strategy as much as providing superior instrumentation. With an extensive range of after sales services, the Unity support group helps you take full advantage of your system and improve the quality of your analysis.

We are there for you and your system whenever you need us:

• CSC telephone help-line
• Assigned contact person to assist you
• Internet accessible diagnostics and repair
• Full service contracts
• Preventative maintenance contracts
• Extensive range of training courses
• Modern logistics center for fast parts deliveries
• Knowledgeable application support engineers

Unity takes the topic of support very seriously. We stride to keep each and every customer satisfied and their system running in perfect condition. Good communication and close team work between all the experts from all the necessary fields, working together under one common goal, ensures the rapid investigation and solution of any support issue. This capability is continuously enhanced by intensive ongoing employee training and personal development.