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 The
Unity Customer Support Center (CSC) is available 24 hours per day
in more than 50 countries to support the more than 2,000 installed
spectrometers. The central office is located in Columbia, Maryland.
The vital information required to support the worldwide activities
flows from this center of excellence.
At Unity, outstanding service is an integral
part of our superior spectrometers. With an extensive range of after
sales services, the Unity support group helps you take advantage
of your Unity spectrometer and improve the quality of your analysis.
We are there for you and your system whenever you need us:
- CSC telephone help-line
- Assigned contact person to assist you
- Internet accessible diagnostics and repair
- Full service contracts
- Preventative maintenance contracts
- Extensive range of training courses
- Modern logistics center for fast parts deliveries
- Knowledgeable application support engineers
 Unity
takes the topic of support very seriously. We stride to keep each
and every customer satisfied and their system running in perfect
condition. Good communication and close team work between all the
experts from all the necessary fields, working together under one
common goal, ensures the rapid investigation and solution of any
support issue. This capability is continuously enhanced by intensive
ongoing employee training and personal development.
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