Hello, our SmartChem gave us a Time Out error and went into safe mode. We refilled the cleaning solution, as this was the cause, but now I can’t convince it that it is safe to start again. Is there a way to make it go into stand by mode, or reset the safe mode, and continue with the sample run?
Thanks!

Hello,

My understanding is that once the issue is resolved you click resume and the instrument continues to function.  Otherwise, I would recommend restarting the instrument and software.

Please call our office if this issue persists.

Best regards,
Bob