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Time out and Safe mode
Posted: 12 June 2018 02:26 PM

Hello, our SmartChem gave us a Time Out error and went into safe mode. We refilled the cleaning solution, as this was the cause, but now I can’t convince it that it is safe to start again. Is there a way to make it go into stand by mode, or reset the safe mode, and continue with the sample run?
Thanks!

 
Posted: 18 June 2018 02:05 PM   [ # 1 ]

Hello,

My understanding is that once the issue is resolved you click resume and the instrument continues to function.  Otherwise, I would recommend restarting the instrument and software.

Please call our office if this issue persists.

Best regards,
Bob