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Data export and software updates
Posted: 06 March 2018 02:11 PM

I was wondering if there was a software update for our SmartChem software. We are running into problems exporting data into Excel.
Also, we want to switch over to a new computer. Does our software only run on Windows 7?
It is version 3.1.57 for SmartChem 170.
Thanks for your hel

 
Posted: 06 March 2018 03:49 PM   [ # 1 ]

Hello,

Version 3.1.57 is the current software version. 

The Excel export issue is a compatibility issue with recent updates on Windows.  The work around for this issue is to export as a CSV file and open this directly with Excel.  All of the data should import correctly with this method.

Version 3.1.57 works with Windows 10, but we will need to provide a hardlock driver to you.  Please send me an email at .(JavaScript must be enabled to view this email address) and I will get one sent to you.

Best regards,
Bob Schumann

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Bob Schumann
Directory of Marketing and Product Management
Unity Scientific